This Cancellation & Refund Policy governs the cancellation and refund process for services provided by Impetus Host, owned by Highway Media Pvt Ltd, located in New Delhi, India. By using our services, you agree to comply with and be bound by this policy. Please read it carefully before proceeding.
1. Cancellation Policy
1.1 Clients may cancel their services with Impetus Host at any time by contacting our customer support team.
1.2 Cancellation requests must be submitted through the designated channels provided by Impetus Host, such as email or support ticket.
1.3 Clients must provide sufficient information to verify their identity and the services they wish to cancel.
1.4 Upon receiving a cancellation request, Impetus Host will process the request within a reasonable timeframe and confirm the cancellation to the client.
2. Refund Policy
2.1 Refunds are subject to the terms and conditions outlined in this policy and any applicable laws and regulations.
2.2 Refunds will be issued based on the type of service and the billing cycle in which the cancellation occurs:
- Subscription-Based Services: For subscription-based services, such as hosting plans, refunds will be prorated based on the remaining unused portion of the subscription period.
- Domain Registrations: Domain registration fees are non-refundable once a domain name has been registered or renewed.
- Setup Fees: Setup fees or one-time charges are non-refundable unless otherwise specified.
- Promotional Offers: Refunds for services purchased under a promotional offer or discount may be subject to additional terms and conditions.
2.3 Refunds will be processed using the original method of payment unless otherwise agreed upon by Impetus Host and the client.
3. Exceptions
3.1 No refunds will be provided for:
- Services that have been suspended or terminated due to violation of Impetus Host’s Terms and Conditions or Acceptable Use Policy.
- Services that have been used or consumed by the client, including but not limited to bandwidth usage, disk space, or data transfer.
- Domain registration fees once a domain name has been registered or renewed.
4. Disputes
4.1 In the event of a dispute regarding a refund, clients may contact Impetus Host’s customer support team to resolve the issue.
4.2 If a dispute cannot be resolved amicably, clients may seek recourse through legal means as outlined in Impetus Host’s Terms and Conditions.
5. Contact Information
If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at contact@impetushost.com.
By using Impetus Host’s services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation & Refund Policy.